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Frequently asked questions

Although Mom's Link made every effort to supply the relevant and correct information on the following questions, we can not be held liable for any outdated information.
  1. I want to use your services, how do I register?
    • Click here to download the Mom's Link Maternity Registration and Agreement Information.
    • Click here to download the Mom's Link Normal Claims Registration and Agreement Information.
  2. Who can claim UIF maternity benefits?
    • All workers who contribute to the UIF can claim maternity benefits from the Department of Labour (DoL). (Only if you don't receive your full salary while on maternity leave)
    • If you have claimed maternity UIF benefits in the past four (4) years you are still able to claim again now.
    • All workers who contribute to the UIF can claim Normal UIF if they are retrenched, retired or when your contract ended.
    • If you resign while you are pregnant or when you go on maternity leave, you can claim maternity benefits.
    • You must have a bar-coded ID book or valid South African Passport. As of 2010, you can claim UIF even if you are not a South-African citizen - provided that you contribute to UIF and you must have a valid work permit. (These applications take longer because they are sent to the DOL Head Office to be approved.)
  3. Who can not claim UIF benefits?
    • If you do not contribute to the UIF, you can not claim maternity benefits.
    • If you earn a commission based salary, you can not claim maternity benefits.
    • Usually employees that work for a Government Department will not be able to claim. Check your salary slip, if no UIF is deducted, you can not claim.
    • If you claimed any other type of benefits from the Department of Labour in the last 4-5 years for example retrenchment or due to illness, you will probably not be able to claim now. We will assist you to check your status at the UIF. However, this does not apply to claims for maternity benefits during the last four (4) years. (If you claimed maternity leave in the last four years you can claim again now.)
    • If your company is paying your full salary while you are on maternity leave you can not claim UIF. You can only claim if you get partial pay or no pay.
  4. Which forms do I require for a maternity or normal claim?
    • Please contact our office for the latest forms.
  5. How much can I expect to get from the UIF each month?
    • Maternity Benefits:
      • You will receive a flat rate of 66% of your gross monthly salary, tax-free.
      • The maximum salary it can be calculated from, is R17 712 gross p/m, so if you earn that or more you will receive 66% of R17 712.
      • Note: You must have worked for at least 13 weeks (91 days) in the year before the date of application.
    • Normal Benefits:
      • Payments will be on a sliding scale of 38 to 60% (day 1 to 238), and the flat rate of 20% from day 238 to 365.
      • The maximum salary it can be calculated from, is R17 712 gross p/m.
  6. My employer pays me a partial salary while I am on maternity leave, can I submit a claim?
    • Yes you can. The moment that your employers do not pay you 100% of your salary you can claim the rest from the UIF. Example: Your employer is paying you 75% p.m. while you are on maternity leave. You can claim the rest (25%) from the UIF.
    • You can not receive more than 100% of your salary from the DoL and your employer combined; however, it may be equal.
    • If your employer pays you your full salary for the first month of your maternity leave, you can only claim benefits from the second month of your maternity leave.
    • You can only submit your application when you do not receive your full monthly remuneration anymore. If you submit it while you still receive a full monthly salary, your application will be thrown out of the system.
  7. How long can I expect to wait for my payments to be made?
    • The DoL only accepts your application forms on the first day of Maternity Leave, i.e. when you do NOT receive your full salary from your Employer. Processing your initial application takes between 4 - 6 weeks and a rather quick first payment is usually made.
    • Thereafter, to be paid monthly, a payment request must be submitted every month to prove that you are still on maternity leave, for the duration of your maternity leave.
    • Sometimes the whole process takes much longer, be rest assured: DELAY IS NOT DENIAL.
  8. What is my claim timeframe for my maternity UIF benefits?
    • You can submit a claim for maternity UIF benefits from the day you are officially on maternity leave, till the day your baby is 12 months old.
    • Unfortunately, the DoL's IT system can not process your application before your maternity leave has officially started. You can only submit your application the moment that you do not receive your full remuneration from your employer.
    • If you only apply after the baby is born, or before he/she turns 12 months, you will be paid in arrears.
    • The day your baby turns twelve (12) months, you can no longer claim maternity UIF benefits.
  9. What about tax?
    • No tax will be deducted from your benefits.
  10. Does the DoL have access to my bank account and can they see if I receive any money?
    • NO. The only reason that they want proof of your banking details is to ensure that your bank account is active and that they pay the money into the right account.
    • Remember your bank account must be in your own name. You can not use a "joint" account or your husband/fiancé/friend/employer's or anybody else's account.
  11. What if I get paid by the hour?
    • If you get paid by the hour - insert your last full salary in column D on the UI-19.
    • The DoL might insist on a salary schedule for the past 4 years.
  12. Can I claim UIF if I resign while I'm pregnant?
    • Yes, you can claim maternity benefits if you resign while you are pregnant. (This is the only time that you can claim UIF when you resign).
  13. How will I get paid?
    • The fund is paid out monthly and only via EFT into a bank account. No cash or cheques are issued.